ACCOUNTABILITY OFFICER
Confidential, Sana'a
Apply by 2026-11-10
Operations
Skills
- Community accountability and MEAL
- Complaints handling and community engagement
- Accountability to affected populations
- Confidentiality and safe referrals
- Safeguarding and PSEA awareness
- Microsoft Excel and Office skills
- Strong communication and listening
- Problem-solving skills
- Fluency in Arabic and good English
Responsibilities
- Establish and manage accessible community feedback and complaints mechanisms
- Receive, register, classify and track feedback and complaints
- Coordinate with relevant teams for timely acknowledgement and closure of complaints
- Inform community members of rights and available feedback channels
- Refer sensitive allegations through approved confidential reporting pathways
- Ensure feedback channels are safe and accessible to marginalized groups
- Work with MEAL and program teams to integrate community feedback
- Analyze feedback trends and propose practical corrective actions
- Prepare periodic, anonymized accountability reports
- Support community consultations, satisfaction surveys and monitoring visits